Privacy policy
Zde jsou kompletní texty upravené podle tvých požadavků (bez adresy, s názvem ROSE & ELISE a kanadským časem).
1. Shipping Policy
At ROSE & ELISE, we want every order to be delivered safely, clearly and within the expected timeframe. This Shipping Policy explains where we deliver, how long orders usually take, which shipping costs apply, and what to do if there is an issue with your delivery.
Shipping Locations This Shipping Policy applies to orders delivered to customers in Canada, the United Kingdom, Ireland, the United States and Australia. Orders may be processed through our international fulfilment and dispatch network. ROSE & ELISE is an online store and does not operate a physical retail shop.
Handling and Delivery Times
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Order cut-off time: Orders placed before 5:00 PM (Eastern Time) are usually processed the same business day.
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Order handling time: Orders are normally prepared and dispatched within 1 to 2 business days.
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Estimated total delivery time: Most orders are delivered within approximately 6 to 10 business days.
Shipping Costs We offer free standard shipping on all orders. There are no additional shipping charges at checkout unless clearly stated before you complete your purchase.
Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Delivery Issues & Damaged Packages If your parcel is delayed, missing, or damaged, please contact us at info@roseandelise.com. Please ensure your delivery address is accurate, as ROSE & ELISE is not responsible for failed deliveries due to incorrect information.
Contact Information
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Store name: ROSE & ELISE
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Email: info@roseandelise.com
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Customer service hours: Monday to Saturday, 9:00 AM – 5:00 PM (Eastern Time) We aim to respond to your email within 48 hours.
2. Return and Refund Policy
This page describes our Return and Refund Policy. We want you to feel confident when shopping at ROSE & ELISE.
30 Day Return Period You can request a return within 30 days from the date you receive your order. Items must be unworn, unused, in original condition with all tags and packaging included.
Return Costs
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Defective / wrong / damaged items: We will cover the return shipping costs and arrange a replacement or refund.
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Change of mind / doesn’t fit: You are responsible for the cost of sending the item back. Original shipping fees are non-refundable.
How to Return an Item
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Contact us: Email us at info@roseandelise.com with your order number and reason for return.
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Approval: Wait for our team to approve your request and provide return instructions.
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Send it back: We recommend using a tracked shipping service.
Refunds & Exchanges Once we receive and inspect your return, we will process your refund to the original payment method within 7 business days. If you wish to swap an item for a different size or colour, please contact us to check availability.
Non-Returnable Items Hygiene-sensitive products (e.g., underwear, swimwear, earrings), gift cards, and final sale items are non-returnable unless faulty.
Contact Information
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Store name: ROSE & ELISE
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Email: info@roseandelise.com
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Customer service hours: Monday to Saturday, 9:00 AM – 5:00 PM (Eastern Time) We aim to respond to your email within 48 hours.
3. Privacy Policy
This Privacy Policy explains how ROSE & ELISE (“we”, “us” or “our”) collects, uses, stores and shares your personal information.
Collection and Use We collect information you provide (contact details, order history) and information collected automatically (device data, cookies). We use this to process orders, communicate with you, improve our website, and for security and legal compliance.
Sharing of Information We do not sell your personal information. We share it only as necessary with service providers (e.g., Shopify, payment processors, delivery partners) to operate our business.
Your Rights & Marketing You have the right to access, correct, or delete your personal information. You can opt out of marketing emails at any time using the unsubscribe link in our emails.
Security & Retention We use reasonable measures to protect your information and retain it only as long as necessary for business and legal purposes.
Contact Details If you have questions, wish to exercise your rights, or make a complaint, contact us at:
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Store name: ROSE & ELISE
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Email: info@roseandelise.com
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Customer service hours: Monday to Saturday, 9:00 AM – 5:00 PM (Eastern Time) We aim to respond to your email within 48 hours.