Shipping Policy

At ROSE & ELISE, we want every order to be delivered safely, clearly, and within the expected timeframe. This Shipping Policy explains where we deliver, how long orders usually take, which shipping costs apply, and what to do if there is an issue with your delivery.

Shipping Locations

This Shipping Policy applies to orders delivered to customers within the United States, including Alaska, Hawaii, and U.S. territories where service is available.

ROSE & ELISE is an online store and does not operate a physical retail shop or walk-in customer service location.

Orders may be processed through our fulfilment and dispatch network. Depending on the item ordered and your delivery location, your parcel may be prepared by one of our fulfilment partners before being handed to a local delivery carrier for the final stage of delivery.

Handling & Delivery Times

We aim to process and dispatch orders as quickly as possible.

Order Cut-Off Time

Orders placed before 5:00 PM (Eastern Time) are usually processed on the same business day.

Orders placed after 5:00 PM (Eastern Time), on weekends, or on public holidays are usually processed on the next business day.

Order Handling Time

Orders are normally prepared and dispatched within 1–2 business days (Monday–Friday).

Transit Time

After dispatch, delivery usually takes 5–8 business days (Monday–Friday), depending on your delivery address, the carrier used, and the item ordered.

Estimated Total Delivery Time

Most orders are delivered within approximately 6–10 business days from the date the order is placed.

Please note that these delivery times are estimates only. Delays may occur during busy periods or due to circumstances outside our control, including carrier delays, severe weather, local disruptions, or incorrect delivery information.

Shipping Costs

We offer FREE standard shipping on all orders delivered within the United States.

There are no additional shipping charges at checkout unless clearly stated before you complete your purchase.

Delivery Carriers

We work with external fulfilment, shipping, and delivery partners. For the final stage of delivery, parcels may be handed to carriers such as USPS, UPS, FedEx, or another recognised delivery provider.

The carrier used may vary depending on your order and delivery address.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, this email will include a tracking number or tracking link so you can follow the progress of your shipment.

Delivery Issues

If your parcel is delayed, missing, damaged in transit, or marked as delivered but not received, please contact us.

If the issue remains unresolved, please email us with your order number and any relevant details so we can investigate further.

Incorrect or Incomplete Addresses

Please ensure that your delivery address is complete and accurate before placing your order.

ROSE & ELISE is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If you notice a mistake after placing your order, please contact us as soon as possible at info@roseandelise.com.

Failed Delivery or Uncollected Parcels

If a delivery attempt fails or your parcel is taken to a pickup location, it is your responsibility to collect the parcel or arrange a new delivery.

Additional delivery charges may apply if the order needs to be resent.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide:

• Your order number

• Photos of the packaging and damaged item(s)

• A brief explanation of the issue

This information will help us resolve the matter more efficiently.

Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact our customer service team:

Email: info@roseandelise.com