Terms of service

Zde je upravená verze Terms of Service pro ROSE & ELISE. Veškeré zmínky o původním názvu byly změněny, adresa byla odstraněna a zákaznická podpora byla nastavena na kanadský čas (Eastern Time).

Terms of Service

OVERVIEW This website is operated by ROSE & ELISE. Throughout these Terms, the words “we”, “us” and “our” refer to ROSE & ELISE. By browsing our website, creating an account, subscribing to our communications, or placing an order, you agree to be bound by these Terms of Service.

How a contract is formed A binding contract is formed only when we accept your order, usually by sending you an email confirming that your order has been dispatched or otherwise accepted. We may refuse or cancel an order before acceptance due to unavailability, pricing errors, or suspicion of fraud.

SECTION 1 – ONLINE STORE TERMS By using this website, you confirm that you are at least the age of majority in your region. You must not use our products or Service for any unlawful, fraudulent or unauthorised purpose.

SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone, at any time and for any lawful reason. Payment card information is encrypted during transfer and processed through secure third-party providers.

SECTION 3 – INFORMATION ON OUR WEBSITE We aim to keep information accurate, but we cannot guarantee that it will always be complete or free from errors. Information is provided for general purposes only.

SECTION 4 – CHANGES TO PRODUCTS, SERVICE AND PRICES Product prices and availability may change without prior notice. We may modify or discontinue any part of the Service at any time.

SECTION 5 – PRODUCTS AND SERVICES We try to display product details as accurately as possible. However, colours may appear differently depending on your device. We may limit product quantities or discontinue items at our discretion.

SECTION 6 – BILLING AND ACCOUNT INFORMATION You agree to provide accurate, complete and current information for all orders. You are responsible for keeping your account details updated.

SECTION 7 – THIRD-PARTY TOOLS & LINKS We may provide access to third-party tools or links. We do not control these services and are not responsible for their content or security. Your use of such tools is at your own risk.

SECTION 8 – COMMENTS, REVIEWS AND SUBMISSIONS By submitting content (reviews, ideas, photos), you grant us the right to use, edit, and publish them for business purposes without compensation.

SECTION 9 – PERSONAL INFORMATION Your submission of personal information is governed by our Privacy Policy.

SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS We reserve the right to correct errors or update information on the website at any time, including after an order has been submitted.

SECTION 11 – PROHIBITED USES You must not use the website for unlawful purposes, to harass others, to transmit viruses, or to interfere with security features. Breach of these terms will result in termination of your access.

SECTION 12 – WARRANTIES AND LIMITATION OF LIABILITY We do not guarantee that the Service will be uninterrupted or error-free. To the fullest extent permitted by law, we are not liable for indirect or consequential losses.

SECTION 13 – INDEMNIFICATION You agree to indemnify ROSE & ELISE and its partners from any claims or legal fees arising from your breach of these Terms or misuse of the Service.

SECTION 14 – SEVERABILITY & TERMINATION If any part of these Terms is found invalid, the remaining sections remain in effect. These Terms continue until terminated by either you or us.

SECTION 15 – GOVERNING LAW These Terms are governed by the laws of England and Wales. This does not affect your rights under mandatory consumer protection laws in your country of residence.

SECTION 16 – CONTACT INFORMATION If you have any questions about these Terms, you can contact us at:

  • Store name: ROSE & ELISE

  • Email: info@roseandelise.com

  • Customer service hours: Monday to Saturday, 9:00 AM – 5:00 PM (Eastern Time) We aim to respond to your email within 48 hours.