Terms of Service

Overview

This website is operated by ROSE & ELISE. Throughout these Terms, the words "we," "us," and "our" refer to ROSE & ELISE.

By browsing our website, creating an account, subscribing to our communications, or placing an order, you agree to be bound by these Terms of Service.

How a Contract Is Formed

A binding contract is formed only when we accept your order, usually by sending you an email confirming that your order has been dispatched or otherwise accepted.

We may refuse or cancel an order before acceptance due to product unavailability, pricing errors, or suspicion of fraud.

Section 1 – Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state of residence.

You must not use our products or Services for any unlawful, fraudulent, or unauthorised purpose.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, at any time, and for any lawful reason.

Payment card information is encrypted during transfer and processed through secure third-party payment providers.

Section 3 – Information on Our Website

We aim to keep all information on our website accurate and up to date. However, we cannot guarantee that all information will always be complete, accurate, or free from errors.

The information provided on this website is intended for general informational purposes only.

Section 4 – Changes to Products, Services and Prices

Product prices and availability may change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without liability.

Section 5 – Products and Services

We make every effort to display product details as accurately as possible.

However, colours and images may appear differently depending on your device settings and display.

We reserve the right to limit product quantities or discontinue products at our discretion.

Section 6 – Billing and Account Information

You agree to provide accurate, complete, and current information for all purchases made through our website.

You are responsible for maintaining and updating your account information when necessary.

Section 7 – Third-Party Tools & Links

We may provide access to third-party tools, services, or links.

We do not control these external services and are not responsible for their content, functionality, availability, or security.

Your use of any third-party service is entirely at your own risk.

Section 8 – Comments, Reviews and Submissions

If you submit reviews, comments, suggestions, photographs, ideas, or other content, you grant us the right to use, reproduce, edit, publish, and distribute such content for business purposes without compensation.

Section 9 – Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Section 10 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions.

We reserve the right to correct any errors and to update information at any time, including after an order has been submitted.

Section 11 – Prohibited Uses

You must not use the website or its content:

• For any unlawful purpose;

• To harass, abuse, threaten, or discriminate against others;

• To transmit malware, viruses, or harmful code;

• To interfere with website security or functionality;

• To engage in fraudulent or misleading activities.

Any breach of these Terms may result in the immediate termination of your access to the website and Services.

Section 12 – Warranties and Limitation of Liability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by applicable law, ROSE & ELISE shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the website, products, or Services.

Section 13 – Indemnification

You agree to indemnify, defend, and hold harmless ROSE & ELISE, its affiliates, partners, employees, and service providers from any claims, liabilities, damages, losses, or legal expenses arising from your breach of these Terms or misuse of the Service.

Section 14 – Severability & Termination

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be severed without affecting the validity and enforceability of the remaining provisions.

These Terms remain in effect unless and until terminated by either you or us.

Section 15 – Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law provisions.

Nothing in these Terms shall limit or exclude any mandatory consumer rights granted under the laws applicable in the customer's country or state of residence.

Section 16 – Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: ROSE & ELISE

Email: info@roseandelise.com

Customer Service Hours: Monday to Saturday, 9:00 AM – 5:00 PM (Eastern Time)

We aim to respond to all emails within 48 hours.